I've been using Gusto for about 18mths and almost weekly. We had a few chicken issues but it was mostly ok. Delivery v good in our area. However, it's become more and more frequent that the quality of ingredients is awful. Spring onions, garlic or cooking onions are normally way past their use but today was the worse..it started with the wrong bits and bobs pack sent for one of the meals but then went to fridge to make one of the other meals to find my lower shelf with 6 packs of Gusto chicken full (I mean dripping on the floor ) of meat juices!! They have said they will replace the bits and bobs pack and one of the chicken packs .. yesterday my fridge smelt awful and I thought it was salad that looked a bit sad so threw it all..today still a bad smell and its the Gusto chicken! We found a small pin hole in one pack but I can't use the other 5 as there is still a bad smell and the amount of juice in the fridge leads us to believe that more packs will have holes so Im not risking salmonella.. if the packs smell bad that's good enough for me. I tried to live chat the above info and three times live chat ended abruptly and at the last chat they were not refunding me the whole box so I've lost 32.00!! So I'm done.. bad quality food with things missing and not to mention the portion sizes which are not enough for 4 adults along with 5 packs of meat being thrown way I'm 38.00 out of pocket