I have used Gousto for approx 18 months which has been useful during the lockdown. You pay a premium price for food being delivered to your door but we thought it was a way of providing meals whilst we were shielding. Recently our boxes have failed to arrive on 2 occasions. When you try to sort this you are invited to a 'Chat' box. The chat box is obviously overseas, as is the telephone number available. It is so frustrating when they say that they have compensated you for the non arrival - when in truth all they do is credit the cost of the box to your Gousto account so that you are in a position to use them again. Customer service is poor, and a service which thrives on being 'convenient' is not worth the extra cost of the food in the boxes if you can not rely on it.