I cancelled well in advance of my cut off date. Gusto still sent a box, they said because we had chosen recipes, which we did 4 weeks previously, the cancel won't take effect. I have proof in emails showing I cancelled in time, and they admit this. They just say that I can't have meant to cancel because we had recipes picked. The email I got after cancelling said I wouldn't receive any more boxes. They charged £50 and sent a box we didn't want or need. Use hello fresh, they have excellent customer service. This is not an easy one to cancel, they want any excuse to keep charging you.