R Wyatt
I have mixed feelings on Gousto. I like the recipes, there is a large selection, I’ve learnt to cook things I would never had before, the recipe cards are easy to follow. I have had a few mouldy items but these things happen. My complaint is how they deal with forgotten orders. I’ve accidentally forgotten to order several times, and they send a random selection of recipes instead. Which inevitably I don’t want to eat, so it gets wasted and my money spent. They do send a couple of reminders but gmail often sorts them into “promotions” which I never check, or I get otherwise distracted when I’m busy. Anyway I contacted Gousto to suggest there should be an option in your account to pre-select what happens in the event of your forgetting to order, one of the options being that the order is skipped. They replied saying they don’t have that option. I know, that’s why I suggested it! But I guess it wouldn’t be in their interest as they would lose their £40 for the week. But the same thing has happened again this week and I’ve had enough of wasting money and food so I’ve cancelled my subscription, reluctantly.
2 years ago
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Gousto has a 2.5 average rating from 678 reviews

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