Second non delivery in a month. No message. No notice. Not even acknowledgment that it was missed. The app says delivered. We have infant children and need to be able to plan our week without wondering whether half the food we require (and we’re charged for) will show up. And then we have to chase down the company for any type of action or acknowledgment. This is very poor.
Gousto have obviously increased their customer base during lockdown but the service has gone down massively as a result.
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