Paid for item on Feb1st...emailed a few days later to confirm that they had everything they needed, as initially they said my dealers info was expired...so i had him email an updated copy, which they DID receive. Even though received, a week later, the auction was still listed as "FFL Needed", they never did update that. So, a week later, i email and receive a response from Blake R in customer service who replied "We have everything we need and we will send tracking as soon as it ships...that email was received as seen in the photo i posted. Another week goes by...no updates, still shows FFL needed, even though Blake says they have all needed info. I email again, this time of Feb16th inquiring as to an update, & get told by Blake "I am looking into this now for you...Thanks!." Never got a response with updates. I guess Blake didnt look into it much. I call today, jump around through the phone tree, Feb21st, 3 weeks after paying for item, and a different fellow says he's going to see why the order has not moved. This afternoon i get an email saying order was out of stock & canceled. Customers should not have to beg for status updates. If you have it...ship it. If you DONT have it, do NOT sell it, and then make customers call to chase down orders & status after you fail to notify them that you have taken their money for items you don't have. Live real-time inventory is challenging...no surprise there. I don't judge a business by whether they make a mistake...but i DO judge them by how they fix that mistake, and the customer service provided afterwards. And in that regard, GunDock failed miserably.