Did not have a good experience. Purchased a firearm and had some correspondence back and forth with support on the proper way to make sure I had all the correct FFL information they needed & purchased the gun (was in-stock). Waited around 10 days and hadn’t heard anything about my order but noticed the same model of firearm was now listed as out of stock on their website. Emailed support asking if anything was wrong or if I should just wait for a shipping confirmation. They responded and said everything was good with my order and to wait for the shipping information to be emailed to me. 14 mins later (from the email timestamps from support) I was emailed a cancellation of my order and a notice my credit card was refunded. Another 2 mins and I got another email detailing my order had been cancelled as the item was back ordered. I sent follow up emails to their support asking about this sequence of events & the fact it took like 4 business days for my CC to finally be refunded even though their initial email said it had already be refunded and funds should be available that day. It was only after a 2nd support email & ticket asking if I should initiate a CC charge back to get back the money for my (then) cancelled order did my CC get refunded shortly after. I never got any response to my last two tickets & 2 emails I sent to their support asking about the cancellation and refund. And the two times I tried to call their support, on different weekdays, their phone just said to call back between their business hours of 9-4:30pm. I called between 11am and 1pm their local time on different days. No answer. Their price was by far the cheapest available anywhere online and part of me thinks once I inquired about my order they realized this and cancelled/refunded my order because of this. So I did get my money back but I can’t purchase the same firearm anywhere online close to the price they did have it listed for. TheGunDock still shows the firearm as out of stock (except for a 5min period of time I got an alert that it was back in stock but it was gone before I could get the webpage to load and check). I don’t know if they are short staffed or what, but support is not prompt in answering questions and their emails are contradictory. Wasn’t a very good experience in the end, even if the order cancellation was because of a legitimate reason (out of stock). A little communication with your customers could go a long way, eapically when you cancel their order and say they’ve been refunded only for it to take like 4 business days to refund my Mastercard CC.