Dropped by car off at 8am was told wouldn't be ready til 5.30,we did explain we had a 2 hours bus journey to and fro,then at 10am was told it was ready just as we got home😬😬😬it's a GREAT SHAME halfords didn't have the customer service skills to at least have given us a estimated time of pick up,what a right old carry on..then we had to wait for 11 days to get the appointment as NHS workers get priority and my husband's only a non important bus driver,who btw drive the nhs and key workers to work and works with the elderly and vulnerable providing an obviously unusefull service,.the manager Andrew at the Durham branch was soo sarcastic,he said they were cheaper than Mercedes but trust me at least Mercedes customers are treated with respect, thoughtfulness and understanding, they would have had a brain that could have estimated time of work!THANKS HALFORDS DURHAM, will NOT be returning or recommending