My order was never delivered and I contacted them through their 'live chat' 3 times. Every time promised that this would be chased (1st time), that a manual order would be placed and that I would receive a confirmation which never came (2nd time), and when I went back the 3rd time asking to cancel my order I was kicked out of the live chats 3 times. It seems there is a policy of not dealing with cancellations and doing refunds, or making it extremely difficult for clients to get through to that point. Never use them! I have been promised that they would contact me when my order is cancelled but I seriously doubt this.