Cannot comment on the bike as haven’t received it but service was terrible, I paid for the bike on the 17th of the 4th money left my account on the 18th, I called up on the 20th the day the bike was due to arrive, to be told that the order hadn't gone through but they had taken the money. Did I want to re order the bike, the money had to be returned to my card and this would be done in the next 3-5 working days, so I agreed to pay again, we went through the order process and then he said my card had been declined. I then rang my card company who confirmed that halford had taken £275 on the 18th and that they had taken a further £275 today, so for a bike I have no order for and no paperwork for they have taken £550. So I ring Halfords back to be told, OH yes you are right, we will pay that money back to you in the next 3-5 working days, do you want to re order this bike now? I said so you want me to spend another £275 for this bike, which would mean that I have paid you £825 for a bike that cost £275 with the promise that in the next 3-5 working days I will get £550 back. Can I speak to a manger please, NO I can escalate this and a manager may ring back in the next 24 HOURS, customer service don’t go to halfords as it cost £550 and you won’t even have an order. Very poor though all staff I spoke to polite and friendly, maybe that’s what they charge for are they going bust and just want the money for the wages?