We bought electric bikes from Halfords paying for a 3 year service package when the bikes were collected. We didn’t use the bikes last year, neither did we take them back to the store to be serviced. We didn’t actually go into any shops after lockdown until March this year.I thought that Halfords would carry forward the service for 2020, but no even though it had been paid for for 2 bikes. They said as they were classed as essential they were open. As I have a heart problem and my husband has asthma we avoided shops completely, Halfords appear to think we should have thrown caution to the wind. Funnily they were much nicer when we were buying the bikes and service package than they have been since!