Booked in my bike for repair they said I could leave it there for assessment and service got to to and the said no ! Took day off for this they where so in helpful on phone couldn’t even find my booking they have now got call centre which is is even worse you pay £1200 for a bike and pay for gold service what an absolute waste of money bike is faulty and you cannot get to speak to anyone why do you need to have an assessment it’s ridiculous I live 30 mile away for a ten minute assessment to then be told you have to bring the bike bike for repair I wish I had not bothered totally unacceptable let’s see if they read this and bother to reply , I won’t hold my breath