Firstly halfords are not sorry they give a terrible service, if they were they wouldnt have half the complaints that are on here. they employ poorly trained staff that deliver little or no service, at best they can only just muster a hello and their customer service is diabolical. i ordered something in, paid up front got fed up of waiting asked for a refund and was cut off on purpose because they would give me a reference refund number incase the payment was never refunded , hence i would have to proove i had rung up and had they given a ref number i could have used that to complain further with absolutely disgusting !! AVOID