I was left with my car at Halfords West Bromwich by a tow truck ordered by the RAC who did not book me in for my repair and the branch was fully booked. I waited from 1pm to 4.30 to be picked up by the RAC to take me to another Halffords when the branch manager Andy who could see I was distressed said he would repair my car. I burst into tears as I had had enough and wish to thank him for his 100% customer service.
7 years ago
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