We purchased a cream leather 3 piece suite from Harveys in 2016, we were advised to pay for the insurance due to it costing over £3,000 then less than two years later we noticed the leather was starting to flake on the headrest area, although we regularly used the cleaning kit supplied by Harveys when we purchased it, when we contacted Harvey to ask what they can do about it as we had taken there insurance cover we were told there was nothing they can do and that the insurance was only cover for the mechanical recliner mechanism and motors, so now I'm having to patch up with repair kits while saving to replace all chairs.