The worst customer services experience I have ever had! We purchased a dining table and chairs from Harveys Furniture Store and discovered it has woodworm. We were asked to obtain an independent assessment report, which verified the wood worm and was sent to Harveys. We were informed that we should discard the table and chairs due to the wood worm (a member of the customer services team at Harveys advised this). We were provided with options including a refund or replacement buy two different members of the customer services team. Even though we have already discarded the table Harveys are now disputing the report, leaving us without a table and chairs. I have been dealing with 'escalations manager' today and have never been so patronised in my life. Absolutely appalling and we will never buy from them again.