Store staff excellent. ordered 3 pce suite March 2019 to value of £3000. Quoted 12 weeks delivery, arrived after 19 weeks. Quality awful and rejected , this was accepted by the inspector sent.Many faults , not least chair was different colour and finish to the rest of the furniture. Agreed to take old suite away as compensation for delay, unco-operative delivery men declined but customer services said "I should arrange and they would pay.. " obviously a misunderstanding as they then offered only £50 which was inadequate as I had to pay a disposal charge as the old suite was left outside in a thunderstorm. Promised payment in August '19 , received after much chasing in March 2020. Replacement suite is of very poor quality and nothing like showroom example . Good luck if you have to deal with customer services - they are polite - but in the interests of your sanity DO NOT BELIEVE AN Y PROMISES made. I have previously bought satisfactory goods from the company but NEVER AGAIN.