I would give a negative if I could. I have been driving 3 weeks. Love driving and really enjoy my customers ( our customers). I am unable to receive reservations ( 1 problem) and love the idea of upfront fares ( as I am currently driving all over town burning miles and gas as the app presently doesn’t tell me where I am dropping riders off until I show up to get them. When I call customer support I encounter a bunch of very polite and friendly agents who have absolutely no idea how Uber works. I first sent a series of email threads ( which apparently the agents can’t see). I am told my area doesn’t have reservations, yet some of my passengers made reservations. I learn this when I arrive at their house 5 min early and have to wait until the reserved time has come. I have been getting weekly emails about upfront fares which would be a huge benefit, but when I inquired about when it is arriving ( I live in upstate New York) I am told a flurry of erroneous information. For example, I was told that upfront fares are only for Uber eats. I was then told that they only work with reservations ( see above -“ we don’t take reservations”), or my personal favorite, “Can you send me the emails that you are receiving from us? I am not sure what you are referring to.” Again, the driving gig is fun, and the technology is insanely advanced. Given this, why is calling customer service a replay of the old Abbott and Costello act “Who’s on first?” If you are of the younger generation, YouTube it!