I have been trying to reach Uber about an issue for 2 days. They used to have great customer service. It seems the only way to contact Uber for help is follow a series of categories that doesn't fit my issue (not even close), then you leave a message and do not receive a reply. I had close to a 50% tip added to my ride without my authorization. I have used Uber for years and know how the system works. I may have to give Lyft another try after all these years. Help system needs to be fixed. I am currently number 10 in the chat line. Chat ended previously because I looked away from my computer for 30 seconds.