THEY NEVER EVER LISTEN TO ANYTHING I HAVE TO SAY. THEY ARE EXTREMELY RUDE, THEY HANG UP ON DRIVERS, THEY WASTE DRIVERS TIME BY DELIBERATELY IGNORING THE DIRECT CONCERN EVEN AFTER I HAVE PROVIDED THEM WITH SCREENSHOTS AND EXPLAINED THE SITUATION IN A VERY CLEAR MANNER SEVERAL TIMES. THEY TOOK OVER 24 HOURS TO RESPOND TO ME ONLINE ONLY TO STILL GIVE ME THE WRONG INFO AND TOLD ME SOMETHING THAT HAD ABSOLUTELY NOTHING TO DO WITH WHAT I SAID OR EVEN THE ISSUE WAS. LONG STORY SHORT, I HAD TO DO MY VERY OWN CALCULATIONS AND LOOKED AT MY ACCOUNT DIRECTLY ON THEIR WEBSITE SINCE ON THEIR APP IT WASN'T CORRECT AND SOLVED MY PROBLEM MY DAMN SELF. MY CONCERN IS WITH UBER IS THAT I TALKED TO SOOOOOO MANY SO CALLED AGENTS AND SUPERVISORS AND NOT ONE OF THEM WAS ABLE TO PIN POINT THE EXACT PROBLEM BUT INSTEAD EVERYONE KEPT ON PLAYING GUESSING GAMES AND KEPT ON GRASPING AT STRAWS INSTEAD OF FINDING OUT WHAT THE REAL ISSUE WAS. ANOTHER MAJOR PROBLEM IS EVERYTIME I CALL I GET SOMEONE IN INDIA WITH A VERY THICK ACCENT AND A HORRIBLE PHONE CONNECTION. I HEAR DOGS IN THE BACKGROUND AND AT ONE POINT I EVEN HEARD A DAMN 🐄 IN THE BACKGROUND MOOING WHICH I FIND VERY VERY VERY STRANGE. UBER HAS MORE THAN ENOUGH DAMN MONEY TO HIRE PEOPLE RIGHT HERE IN THE USA INSTEAD OF HIRING THESE RUDE, LAZY, INCOMPETENT AND EXTREMELY UNPROFESSIONAL PEOPLE IN INDIA OR OTHER PARTS OF THE WORLD ONLY TO PAY THEM LESS JUST TO SAVE THEMSELVES SOME MONEY. I HAVE HAD ENOUGH OF THESE PROBLEMS WITH UBER "SUPPORT" WHERE THERE'S ABSOLUTELY NO SUPPORT WHATSOEVER AND THIS IS THE ONLY OPTION I HAVE SINCE THE GREEN HUB HAS CLOSED IN MY CITY DURING THE PANDEMIC. ENOUGH IS ENOUGH.