Their customer service is horrible. It's difficult to reach them. You have to pick a specific reason of why you want to reach them, even then you sometime can't actually email them. Sometimes your issues aren't listed in their selections so you have to pick something where you can email them to explain your different problem. Then they send an automatic response. Then it just progresses from there to the point where they say " we have opened a ticket on this and will work on the issue" and you never hear from them again and the issue never gets resolved. To this day I still can't tip over the app. If I don't have cash I have to hope that the driver has Venmo or something.