I had a terrible experience while I was having a trip with Uber in Madrid. the driver was completely out of his mind, driving like a drunk, a truck almost come to us. the driver did a bigger route that was planned he just get lost and couldn't get back to the GPS route. I needed to help him to go to the final destination. Arriving at my place I was charged plus 10€ it was supposed to cost After contact the customer service the answer it was they can't refund because I was asking the refund repeatedly... it's just insane. So, driver terrible, customer service, horrible experience.