Took me four months to get my documents approved and kept having issues over and over with the app submissions and they claimed they were understaffed so I could not get an appointment in person and the support told me that I just had to keep re submitting took me about 4 submissions and weeks of waiting in between each submission of each document. When I finally got an in person appointment 1 month later the car inspection had expired Ubers 30 day cut off to submit it and then I had to go spend another 150$ then I finally had every document approved and then they randomly said my background check was not approved so I couldn’t drive. I sent them a screenshot of the completion and approval that Uber gave me. Then they say they will escalate it and get back to me in a week. I asked why it was randomly now not approved after already being approved. No answer he said I will just have to wait. I asked if there was someone I could bring my concerns to because I’ve been having major issues for months with the Uber driver process. He said that no there was nobody I could talk to. Long story short after 4 months and 1200$ spent on gathering documents the app is now saying my car is not approved to drive for hire in this city. I had submitted my car make model and vin to Uber for approval and they accepted it. So why would nobody have told me?? Before I spent thousands of dollars. I’ve worked in customer service all my life and so I’m very forgiving but I have never experienced such poor customer service as the Uber support people. When I went in person, that agent was far far better. But the chat and phone support agents are brutally unhelpful.