I used Uber App for the first time while on holiday overseas, never again! Customer Services were unhelpful, do not like feedback and seemed to expect it okay that I pay twice for a trip when it was the fault of their own set up. I had WiFi in hotel booked car out to a destination that I would not have WiFi for 20days. There was no note to say I would need a pin at the end of trip, and even though this showed after I gave the initial pin it disappeared off screen as soon as we left hotel & I had no WiFi to retrieve it. I paid the driver in full plus a tip in cash. When I returned to WiFi I see that it still showed the amount outstanding. So I contacted customer services: their two responses: I should have recorded a card on account and paid through app - my reply 1. Country of holiday wouldn't take payment from my UK card although registered 2. Even if it could I would have still be in same situation with no pin and no access to WiFi. Uber's other response was that I either paid the outstanding balance still showing on account or it would be added to next ride. - My response if Uber did not foresee the problems not supplying a pin offline that was not my fault. I gave Uber the option of keeping me as a customer & updating the fact that payment was made in cash & that I had witnesses or I would stop using the app, share my injust experience of uber customer services on various reviews & media to warn others and to report my experience within my home country & country of holiday. So with no reply to that message here I am sharing my bad experience of uber customer services & business model. Be warned. Personally I with take my business to one of the many other services such as Bolt or Grab from now on.