They charged me for a ride I did not take, offered no support during said ride, saw it on my app on my phone... couldn't call anyone, driver refused to cancel. Afterwards, I complained and go no response or refund. Have continued for months fighting them on this, finally ! was told they have refunded me. 2 days later get a message they cant refund me?? Complained to the point of finally getting "supervisor" to call me, and the only thing she could do is offer a 30$ Uber Cash( the ride I was charged for was 69.00$) I thanked her and asked for an addition $ credit to equal an unauthorized and not taken ride charge. Was told no , and told me she respected my concerns of this issue? haha To which I asked, If this situation was reversed would you be happy and satisfied with what you just offered me for compensation? The supervisor reply" No, I would not" haha ... once I burn through the credit this app will be deleted