Terrible canned responses that had nothing to do with my issue, mixed with apologies that felt like patronizing since they clearly did not understand my relatively simple issue. I was in an infinite loop of explaining and getting asked if the issue was resolved, which of course it wasn't. Finally I was told the issue would be escalated and the conversation was ended. I've experienced poor or frustrating support before but this was an entirely different level of incompetence. It's truly shocking and embarrassing a company of this size has the level of customer support it does.