Absolutely terrible customer service. I ordered through the McDonald’s app and the app told me that the driver was close by so I went downstairs to see if her was there. There was no one there. The app gave me a contact number for the driver so I tried to call it but the automated voice message said that my number had been blocked. I called uber support and they said if the food didn’t arrive shortly to call back. I waited outside for 10 more minutes then called back. The uber ‘support’ person told me that the driver had tried contacting me and waited outside but I never responded. I explained that this was untrue and that I had in fact tried to call the driver but that he had blocked my number. I was refused a refund even though my order was never delivered because ‘the driver had followed the policy’. I asked to speak to a manager and got through to someone called Kazim Ali who was very patronising and also refused to refund my order. I asked for evidence that the driver was outside (because I was outside and know for a fact that the driver was not), but he was unable to provide me with any information that wasn’t set out in his script. I asked to escalate the matter because I have paid for an order that has not been delivered and was being refused my money back which is a contravention to the consumer rights act. Mr Ali told me that there was no one higher than him and that I couldn’t do anything further. It is beyond belief that uber can unilaterally decide to fail to fulfill a contract, refuse a refund, provide no evidence that what they are telling you is true and tell you that you just have to live with it. Boycotting uber for their appalling customer service and theft. I will be making a formal complain to their ombudsman but I would strongly advise using uber for any food delivery service as not only will you not receive your food, but you will also not receive a refund.