Your cusomer servive for consumers sucks. You tell us to go to the bottom of our screen and click on "account" and we can update our profile. There is no "account" at the bottom of our screen. When I place my food order, I get a drop not notice that the delivery address is far from the restaurant, please change your delivery address. It then drops off and I get my delivery. Do you have my current address fro, when I moved from another state almost years ago? I can't find out. You double bill my account and then say the extra charge is just a hold, and will drop off, but it doesn't. We must call our bank who removes it immediately when they hear the problem is with Uber. I can see why you have a 1.1 rating. Your delliver meals well, you complete rides well, but your customer service especially as it relates to your billing preacties is a joke. How many times does the hold charge not "drop off" but is kept to offset expenses.