I will be using Lyft from now on. I was trying to report a dysfunction / difficulty with the app itself regarding a trip I took from Pearson Airport. Uber had decided the pickup location based on my flight number. My original flight was delayed twice and therefore, my destination terminal changed. Uber did not seem to update the arrival Terminal and I wasn't able to change my pickup location when arriving without canceling the ride all together. I did not want to cancel the ride and penalize the driver because it wasn't his fault, nor mine. I also wasn't sure if I'd have to start all over again and wait longer for another driver. When I called for support, they basically told me I have to do it online and to complain about the driver. It's unbelievable that there's no where to report this. Bye Uber ! Off to your competitors I go.