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Jordan
**** WORST SUPPORT EVER DO NOT WASTE YOUR TIME **** I keep getting multiple unknown charges for months on end, every time I dispute I have to cancel my cc and wait for a new one. This has happened 6 times this year!! I finally was called from support and it rang once so I called back and was advised that I would be getting refunded for 2 charges of like 10, in which I did provide proof. The agent even emailed me our conversation. I called to follow up after 2 weeks of not getting refunded and noticed 2 new charges since my last correspondence and spoke with a different agent saying I will not be getting a refund. I asked simple questions, like what is Uber Technologies and was completely ignored. Eventually I was hung up on and my number blocked for calling. Since then I've reached out online and have been transferred to 4 agents in 2 hours which whom all have said they don't do calls, which is weird because I just talked to someone from "support" yesterday. I am now seeking legal advice. This has been sooo time consuming and expensive and I will be telling everyone about my experience. It's a small amount for a big company to just disregard me like this. The worst service I have ever received. What is the point of support when you don't get it?
9 months ago
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Uber Support has a 1.1 average rating from 2,027 reviews