My sister was picked up for a trip to Bakers Concrete in Monroe, OH. The driver proceeded to drive her to Hamilton, OH. My sister told her she was going the wrongvway. The lady wouldn't stop until my sister got a little irate. Then uber refused to refund me for the ride. We had to pay for a Lyft to get her to her destination. Nobody ever contacted me. It was a stupid bot that solves nothing. I'll be deleting uber off my phone & never using or recommending them ever again. My sister has severe anxiety and went into a full blown anxiety/panic attack by the end of her trip. Thanks for nothing. Would still like a refund.