AVOID! Awful Customer Service! I rented a car from Hertz at a location in Richmond Hill, Ontario, Canada for a total of 9 weeks. The car broke down during the rental period and I had to take it to a local garage for a temporary repair. I took the car back to Hertz at the same location to exchange for another car when I returned to Richmond Hill. I swapped for a replacement car to carry on with the rental agreement. My credit card was debited the full amount half way before the rental period finished which was unusual. Then the same amount was taken out from my card the day after I returned the replacement car. I was told I would be given an invoice the day I finished the hire but that never came. I was effectively charged twice for the same rental transaction of the 9 weeks. Customer Service in Hertz is disgraceful! The staff at the hire location made no attempt to help me. The manager there simply gave me their customer billing telephone number for me to file a complaint. The customer Service and billing information telephone numbers are constantly blocked. Many attempts later I got through to the billing department and I had to press the person to give me a case reference for the complaint as she was unwilling to comply. Eventually I was given partial refunds rather than a full refund. I was over 700 Canadian Dollars out of pocket. I pursued this matter further by email with their customer service but no explanation and reason was given why this amount is retained. They simply said that there will be no further refund. I was made to feel that it was a favour they had done to have let me swap the car for a replacement and that I was able to make use of the car which I paid rent for. They never refunded me the cost of the repair although I did give them the invoice from the garage. Or have they apologised for the inconvenience of the break down and the aggro the whole thing has caused me. So you have been warned.