“HERTZ PLAYA DEL CARMEN MEXICO I reserved a full-size vehicle. During pickup, a Hertz employee told me the vehicle was not available, but they offered another one…only that it would double the price of the original reservation. I disagreed, so I was offered the alternative of being placed on a “waiting list” with no assurance of when the vehicle would be available. I WENT TO ALAMO RIGHT DOWN THE STREET!!! Draw your own conclusions.”
“Added additional costs even though we made it very clear we did not want it.
Well done to the employee hope you get your bonus my friend you ruined our trip to the UK when I was tired. Avoid this company they are not honest. They take advantage of customers being tired, wanting to get on with the journey and can not be trusted. Got a total bill of over $4,500 for 11 days - brutal. Never ever again.”
“Gave the employee behind the counter cash for our deposit and it was stolen from us. We were told it would return to our account and for 4 weeks we went back and forth with our bank trying to find our deposit they claim they sent back to my account. It never was because they don't take cash. Which means our money was pocketed. Beware of this location they are sketch.”
“Arrived to pick up our car at Beziers airport with 4 young children and was told there was no vehicle available. When pressed the Hertz employee said they didn’t rent vehicles that carried 8 people (even though there was one parked outside) and there was nothing they could do. There was no assistance offered, no calling other branches, no arranging public transport, nothing.
I called the company who we’d arranged the vehicle through who tried calling the employee. They couldn’t get through.
I then called again and had to wait in the queue until I could get to the front. Reluctantly the employee spoke to the company.
It turns out ‘someone’ had put the booking in the wrong folder and they had the booking scheduled for tomorrow.
The Hertz employee now pretended he couldn’t speak English and went and hid out the back whilst a colleague from another rental company finished the booking.
As we were now 90 minutes late leaving, the supermarkets were shut when we arrived at our accommodation so we had to buy a load of expensive takeaways.
I’ve complained through the official channels but got nowhere. Someone picks up the case and starts asking the same initial questions, I respond and then someone else picks up the case. This is a repeated cycle.
I genuinely think this is a Hertz tactic so they don’t have to resolve complaints.
The website mentions a goal as wanting “customers for life”; based on my experience these are empty words and they couldn’t care less.
Absolutely will never use this lot again.
Terrible.”
“Hertz review and note to management
I used Hertz at Geneva airport due to an issue I had at Alamo . I Picked up car on 22nd and returned it on 26th.
We had already spent 2 hours at the car hire due to an issue at Alamo and due to my Partner’s medical condition we wanted to quickly hire at Hertz ( no que)
When I arrived at our Hotel I looked at the reservation and it said I agreed to a cross border charge ( not true) and the full insurance cover ( also not true) . These are optional charges.
I called hertz on Sunday ( twice ) to make the point and was told the supervisor would call back, but no one did.
On returning the car on 26th the supervisor’s ( Me Aymon) stance was I had signed the contract and his team at Hertz were transparent. Not sure how he could make this assertion! All I can say is, yes, I signed the contract and the booking was done quickly but the optional charges were not explained or agreed to.
The supervisor when returning the car
( Mr Ayman)had only one line of response ie i had signed the contract . Not wrong, but is this customer service ? Did not want to take the responsibility for not returning 2 calls on Sunday. He said he did not get the message! Yes this part was not contractual but I any service industry ( where I work) we would take some responsibilities give the client some benefit of doubt.
The attitude and manner of response is unacceptable for a company like Hertz!”
“I had the worst experience with this company
First, I called to inquire about the costs so there wouldn’t be any hidden fees. The phone rang for half an hour without any answer, so I hung up since they didn’t say what my position in the queue was.
Then, the automated system offered to call me back, so I agreed and waited another half an hour. When they finally called back, it rang for a split second, and I couldn’t pick up in time.
I went to the center, and the reception service was the worst it could be. The staff member just wanted to hand me the keys, give her routine talk, and get rid of me, even though there was only one other person waiting who wasn’t in a hurry.
The car I requested turned out to be different from what I received—completely different brand. They mention on the website that there’s a deposit, but they don’t specify it’s 2000 SEK. Why not clearly state the amount?
I’ll never rent from Hertz again, and I don’t recommend anyone does.”
“Recently I used Hertz in West Palm beach airport in Florida for first time. And had super service. Fast, convenient , professional. I got what i wanted. I return I was late to Airport, without asking gave me drive to take me fast as possible to airport. I got names Jose, Alphonse, and another friendly gentlemen could be supervisor or so. This was November 3-8 , 20024. I will always use only that company. Sincerely virginia”
“I tried to rent a car to be told that Hertz couldn’t find my address in there system despite the fact that I lived there for 25years. And even told them that I have some proof of address with me. And never ever had an issue with other companies(bank,credit cards etc…) and on top that I am charged for the rental. Avoid using Hertz there plenty of other and better car rental companies. The worst company I ever rented from and I rent a lot of cars all around Europe with work”
“If it could be no stars it would be.
Had a delayed flight into Bordeaux, checked in for the car on line with easyJet/Hertz email that was sent to me. Called Hertz to advise of flight delay. Arrived at Bordeaux airport to find they didn’t bother to wait and had closed up and left. All other providers on site had remained open for the flight (45 mins delayed). Had to stay overnight at a hotel at the airport to the tune of 220 euros. Neither EasyJet or Hertz are interested.”
“I will never use Hertz/Thrifty in Greece again. We hired a car from Sitea (Crete) and paid for an automatic crossover for 14 days. We were given a new Hyundai Kona which was all good. The very next day when we tried to start the car, the battery was dead so I called roadside assist and was advised that someone would contact us to come out and check the car. After an hour of waiting, I decided to call the representative at the airport where we picked the car up from. I was advised that he couldn’t come out and swap the car over for hours as he was too busy. He said he had another Hyundai Kona but it was manual. I said that’s fine, I’ll take it.. but had to arrange my own transport to the airport for pick up. The representative told me he would email me a new agreement for me to digitally sign (he never sent a new agreement) When we dropped off the car after 2 weeks, I said to the rep that we were seeking reinforcement because we were charged for an auto but were given a manual in the end. He said he would speak to his manager and get back to me. One week later, nothing so I emailed customer service.. The response I got was nothing more than disgusting. I was told that the car was replaced in a timely matter (dispute the fact that it cost me time and money to pick up) They told me that they replaced it with a “more powerful and spacious car” Here’s the thing, the replacement car was the exact same make and model (and year) so it wasn’t more spacious. Was it more powerful? Sure it’s manual but that wasn’t a requirement of mine otherwise I would have hired a sportier car. The final insult was that they told me they spoke to the representative in sitea and he said he never had a discussion with me regarding the reimbursement for the difference between an auto and manual. After their “customer services” response, it’s not even about the money, it’s the fact that they would treat their customers with such distain. I’ve used Sixt and Europecar in the past and never had a problem.. I’ll go back to them and never use Hertz Greece again.”
“Hertz is as untrustworthy as it gets on the rental market. They add additional fees that you will only learn about on return of the car.
Do not rent here!”
“I was looking to book a rental car in Boca Raton over the Christmas period (15 December 2024-2 January 2025)
I tried to make the booking on line but for some reason the system would not allow the booking to be made.
the vehicle I was trying to book was a seven passenger SUV which was priced at $1,797.42
I telephoned your office and despite quoting the above figure was given a price of $3,200. your representative tried to argue that the price I was referring to was not the price on the website which is ridiculous as I have checked again today and it is still $1,797.42. Your representative then hung up on me which is extremely unprofessional.
Your firms customer service is appalling, if I were able to I would give it 0 out of 5!”
“i received the car after waiting by the desk 1 and a half hours, and i was there on time when my reservation was for, and the way they spoke to me was extremely not nice, and let others push in the que before me”
“WOULD NEVER USE HERTZ AGAIN!! A 1 hr 30 min wait to collect a car at Edinburgh airport on Sat 31st August, 2 staff on the desk, and some customers were at the desk for 15-20 mins each completing their rental agreements. Eventually after 1 hour a few more desks opened up. A very stressful situation all round with no one to ask how long things would take, surely a better system can be sorted out?!?!”
“Went to Scotland July 2024. Booked a specific car from hertz months before my trip.
Upon arrival, they lied and pressured me into taking their car insurance claiming mines doesn’t cover.
They gave me a car I didn’t book! Electric and that’s not at all what I booked, they claimed mines wasn’t available.
Anyway, got one tiny chip on the windshield which is supposed to be covered and they even told me that it’s covered. Got back to Canada and boom!!! $800 was taken from my credit card without notice or consent.
It’s quite disgusting to have to deal with being lied to and ripped off on your very first day to a country you’ve spent so much money on to visit.”
“Waiting 2.5 hours in a queue at Edinburgh airport to pick up my booked car rental - 1 person at desk .
People are having to wait 3-4 hours - I have another 1 hour wait.
People from all over Europe travelled all day - in tears . Terrible service”
“Do not hire a car from this company
There is no phone number to talk to a human
They have taken £1500 from my credit card without explanation.
I have e mailed but they replied about a different query that I didn’t even raise
Plus stranded for over 4 hours in France
Still waiting for a reply a month”
“I booked a car a week in advance, but on the pickup day, the car was not ready. To make matters worse, I couldn't access the car and had to wait for someone to respond to my message since there was no contact number available. I ended up waiting for 3 hours and still did not receive the car. The customer service was extremely poor. I strongly advise avoiding this service.”
“If there was truly a grade below 1 star, I would be inclined to use that for Hertz UAE
Pathetic client relations, with threats and intimidation included.
Devious and deceitful ways and means of extracting money from customers.
Letting down loyal customers with long term agreements and trust of over 4 years by suddenly increase in 38% rentals instead of doing in a gradual manner i.e. 10% per year
I believe it is best to keep away from such rental companies. With plenty of surprises along the way they are no longer your trusted and reliable partner.
There is no peace of mind dealing with them as there will always be harassing calls and intimidation to submit.”
