Please don't rent a car from Hertz, if so you will get the worst experience ever. I rent a car from Hertz London Gatwick on 23rd Jan and rental until 5th Feb. They gave me a faulty car, the screen flashing red warning - Parking Brake Not Functioning, Car need urgent service. They towed back the faulty car on 26th Jan, and confirmed it is a faulty car, will refund the rental and deposit. BUT They did not refund the fee at all, and charged the fuel from deposit. The rental is 13days but they towed back for 2days, no refund, and charged deposit. I tried to call Hertz Gatwick, the lady who picked up the phone call was extremely rude, said she doesn't have time to look into this case have to wait until next week, then hung up and will never answer my call anymore. I sent emails to customer service no reply. This is a SCAM company, I will contact my credit card to dispute. Everyone please step away from Hertz.