I bought a pair of white HeyDude shoes from one of their retailers, and within days the brown leather accents — including the piece with their own logo — and the inside material bled onto the white canvas the moment they got wet. The shoes were permanently ruined. This proves not only the poor quality of the materials but also a complete lack of competency from whoever is developing these products. For over 15 days I’ve been trying to get help. I reached out to their customer service FOUR times and got nowhere. Their policy that they “can’t process a warranty if you didn’t buy online” is absurd. To make things worse, every call routes to overseas contractors who are hard to understand and have no authority to resolve anything. It’s insulting and beyond frustrating. I’m furious at the total lack of accountability. I basically paid for a pair of unwearable shoes, and HeyDude hides behind nonsense policies instead of standing behind their product. If anyone from the actual company bothers to read this — not another third-party contractor — my claim number is case#08333875 there are pictures included. Let’s see if someone with real authority finally reaches out. Avoid this brand.