Hinderikus Huisman
HolidayAutos was the worst experience I ever had with renting a car. Coming to the BUDGET/AVIS desk at Gainesville Airport, Florida with the HolidayAutos voucher the voucher was recognized. However, the guy at the counter could not get it through his system because there was something wrong with the tariff code. I had to come back the next day when also the manager would be available. But the next day the manager had the same problem. This left me with no other option than to enter into a new rental agreement at double cost. On both days there was a long line of other unhappy customers waiting behind me, because it took me about an hour. Returning the car I had to pay less than expected, but still leaving me at twice the amount of the original booking. During and after the rent it was complicated to get in contact with HolidayAuto’s (also due to time difference) but in the end I succeeded the get my complaints heard and follow up was given , although the whole process has taken two months and it gave me the feeling that I had to fight for something that was rather obvious. In the end I got approx. 40% of the additional charge refunded, whereby HolidayAutos said that the rest was related to insurance. Also it was said that this was a courtesy rather than admitting they had done something wrong, like selling a service that was not delivered. In summary I think HolidayAutos sold me a car rental at a price that they had not properly arranged with BUDGET.
10 months ago
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Holiday Autos has a 1.1 average rating from 437 reviews

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