Lee Brown
Booked a car through holidayautos for collection in malaga. A company called delpaso. I paid the extra axa insurance through holidayautos. When we arrived at the delpaso they refused my credit card for the £1500 deposit because the name on my booking was Lee Brown and credit card was L K Brown. This was the same card I booked with and driving licence and passport shows my name but delpaso would only let me have the car for an additional charge of €270. He suggested I speak to holidayauto and ask for a refund on the insurance I had taken out with them. I spoke to there helpline and the person who spoke poor English refused to refund me the insurance with the and told me I needed to pay the for the insurance with them if I wanted the car. This was a really stressful start to a family holiday. I had a mastercard travel card with my name Lee Brown the same as the booking but the still refused so I had to pay the €270 insurance on top of the £70 insurance with holidayautos. I think you only find out about a company when things go wrong and the stress and anxiety cause at the start of a holiday it isn't worth using a broker and I is better dealing with a company direct. So holidayautos when I needed them didn't help one bit and Delpso car hire seem to be looking for any excuse to charge you extra plus the car was in poor condition. Please AVOID AVOID AVOID holidayautos and delpaso car hire
5 months ago
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