Garrett G
Out $1,350, no delivery of car, and hours of our life taken post vacation. Flight was delayed so we reached out before our pick up to Holiday Autos assuming (as you would expect decent business practices & standards) they would communicate to the car rental agency and find a reasonable solution. After some back and forth the final walk away was that they could not make the adjustment and I would have to rebook. The option given was they would rebook me for 4,000 dollars (original booking was 1,350). Obviously, not a reasonable option but to them with my back against the wall last minute, of course it was. When we arrived the car rental Centauro blamed Holiday Autos and that they couldn't do anything. Holiday Autos claims we did a no show however we contacted ahead of time and did our due diligence to rectify the situation in hopes they would be compassionate and reasonable about our delay in flight as it was out of our hands. They were not. They were ice cold. THEY DID NOT EVEN OFFER ANY CREDIT. Instead they took the 1350 and said I like money and not happy customers. Read our policy idiot (paraphrasing of course). Oh but not far off, the customer service agents were incredible rude. We are outragged that companies like this exist and will do everything we can to bring these companies to justice. For us and for the good people on this planet that deserve some value for their hard earned money. If you want to book with a company that has your back then look elsewhere. Holiday Autos will blame the other guy, take your money and look away. We are now spending countless hours post vacation.
4 months ago
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Holiday Autos has a 1.1 average rating from 433 reviews

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