Buyer beware. DO NOT RENT WITH THIS COMPANY.Booked a car for Cancun and-paid in full 2 months prior. Booked a luxury suv and of course, they only had inferior cars.car was booked thru holiday cars and assigned to Europa car. Refused to use the additional required insurance holiday cars sold us and. Told us if we didn’t buy their insurance for 750 dollar xtra for the week and leave a large deposit for the car plus the amount that was paid in full for over 900 dollars, we couldn’t have a car and that the xtra insurance we purchased thru the car rental was no good even though holiday rentals says it was.(had 3 different insurances plus a large deposit for the car.even called Holiday rental at the pick up center to clear things up and they said no refunds and too bad. They refused to help us and wouldn’t cancel the reservation or give any money back. Fraudulent car rental and car dealer.DO NOT REnt WITH HOLIDAY CAR RENTAL OR EUROPCAR. You will pay triple and have headaches with no help from anyone.Even if they tell you you are paid in full, do not believe anything they tell you. They will tell you anything to get your money and then you will have more money extorted from you when you are stuck at the rental car counter and switching last minute to another company is always twice or more the price at the airport.Book direct with companies you are familiar with. Europacar staff gave us contract in Spanish and when asked if they has a translation they said lady you are in Mexico…it's going to be a while if ever we go back to Mexico….. Every customer in their office was having the same issues with insurance. You are at their mercy.everyone was saying they were being scammed. When you turn in your car they tell you to complain to their customer service. Their customer service for holiday rentals is a joke and a scam. They have bots online too that ask questions and make it impossible to make a claim and then open and close the claim before you can explain. This company needs to be investigated and shut down. Their queries say problems resolved but they have very excuse why its not their fault. They open and close complaints with out full explanations. Car they rented us tires went flat everyday and the number they gave us for help was of no use.if you mistakenly rent from them don’t expect any assistance if you need it. FRAUD FRAUD FRAUD wescamu should be the name of their company.