If I could give this company a no star I would. This company is a complete scam and they will not give your money back no matter what. I booked a car online with them. I walked into Europcar and they told me this company has put a 100k liability on me and the insurance they were trying to charge me was horrendous. Europcar basically told me I also needed to obtain a letter from Holiday Autos to say I am covered. I did a live chat with an agent whilst there and requested they lower my liability and they refused. Further, Europcarseemed very reluctant to give me a car because they said on their systems the name of the company wasn’t Holiday autos. It’s almost as they sold my reservation on to another third party? And this is not in their fine print. I ended up with no car and no refund. Because Holiday Autos wouldn’t help me with anything and told me to just file a complaint. It has been two weeks and they have constantly refused a refund and on top told me I was a no show at the car rental! Save yourself the headache and money rent with another place online. These people are scammers.