Title: Refused Service Despite Valid License – No Refund Issued Review: I booked a car rental through [Company Name] with Europcar at Naples Airport. Despite presenting a valid driver’s license, I was denied the vehicle at the desk—and was told I would receive a refund. The same license was accepted by another rental company (Locauto) at the same airport on the same day, proving there was no issue with the documentation. I contacted customer service to request my refund and received one email claiming the license was invalid, which is factually incorrect. Since then, I’ve been ignored, and no refund has been processed. This experience has been frustrating, dishonest, and feels like a deliberate rip-off. I paid for a service that was never provided, and my request for a fair resolution has gone unanswered. This company clearly does not stand by its policies or customer promises. I strongly advise avoiding this platform if you value transparency, accountability, or basic customer support.