I booked a car rental through Holiday Autos, including what I believed was full insurance. However, when I arrived at the OK Rent a Car desk in Spain, the agent insisted my prepaid insurance was “not valid” and pressured me into purchasing their “Premium Cover.” I was rushed into signing paperwork without understanding I was paying again for coverage I had already purchased. Despite contacting Holiday Autos for a refund, they refused, hiding behind a signed document rather than acknowledging the misleading and high-pressure tactics used at the desk. The amount I paid online was essentially disregarded, and I ended up being overcharged for something I never agreed to twice. This experience was stressful, deceptive, and unprofessional. I would strongly advise other travelers to avoid booking with Holiday Autos or OK Rent a Car to prevent similar issues.