Seems to be a recurring theme with Holiday Autos. I too hired a car (on the French side of Geneva airport). I arrived just in time for my pick up booked for 10:00pm. My confirmation, in black and white, clearly showed that the opening times at the desk were up to 10:30. Well, it just happened to be Bastille Day and the Avis desk had decided to finish early. Before 10:00pm. I had to hire a separate car for 1 night from the Swiss side, drive with my family to our hotel 1.5 hours away and return the following day. Upon arrival I was told that the car was gone and that I was a “No Show” I had to pay again for the only car available at a cost 50% higher than my original cost. Total extra cost (without the loss of a day’s holiday / fuel etc.) over €700. Holiday Autos have just agreed that the desk was closed and offered me €64. You cannot speak to anyone and they have no process for escalation.