I had to cancel the car hire as a result of Monarch collapse. I cancelled within their 7 day window from making the booking and they still took a hefty 'admin fee' - approx half of what I was due. On their FAQ's it clearly says full refund up to 24 hours prior to collection. I pointed this out too - and still nothing. This firm are not to be trusted. I have asked on three occasions if they have a regulatory body and for their CEO/MD. I have not received a reply to either question. DO NOT DEAL WITH THIS FIRM.
7 years ago
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