Escapeseeker
I just hired a car with Goldar Car Rentals, via Holiday Autos in Chania Crete. Everything was fine until we got back to drop the car off and we had received a parking ticket, which we could not read. We gave it to the desk on our return, with the 40 Euros to pay the fine. They then charged us a further 40 Euros admin fee to pay the fine and gave us a leaflet, which was predominantly in Greek, and had been lying on the desk. They had not given us this leaflet, or pointed it out when we collected the car and said that we should have contacted them when we got the fine and we could have paid it ourselves. They refused to admit that they should have given us this information on collection. When we collected the car, before we had driven off, they had closed the office and I believe this should have been part of their service, not only to show us the marks on the car but what to do in the event of parking issues. It left a very bad impression of the company.
5 years ago
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Holiday Autos has a 1.1 average rating from 482 reviews

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