I booked a car seat for my 3 year old daughter. They had nothing when I collected the car and I was told to go and buy one myself - absolute joke. I had to drive my daughter to local shopping centre in Lisbon at risk buy a seat for €50 and waste half a day of our holiday in doing so. On returning I raised this with them expecting at least a refund of the cost of the chair. They only offered a £20 voucher off our next hire with them in the next 12 months. We have no plans to hire a car in that timeline so completely useless and still €50 out of pocket. ABSOLUTE JOKE!!