Awful. Booked a car through them, when got to the car supplier they didn’t accept AMEX to block a deposit, so the car rental company cancelled the entire contract with me and said I will be able to get a refund from holiday auto. I contacted them and they refused to process a refund. When I asked them who will then pocket the money I paid for the car- if not the car rental company and if not refunded to me, the customer service rep (Alex) ended the chat and left. Zero customer service, absolutely appalling . They are con artist , just pocketing whatever money of yours. Would never use this company to rebook ever. Wouldn’t even give them one star.