BUYER BEWARE – HOLIDAY AUTOS HIDES BEHIND SMALL PRINT TO AVOID CUSTOMER REFUNDS. I used HOLIDAY AUTOS to arrange a car hire for a week in Israel. I am a pensioner, getting a bit forgetful...and I double booked the hire. The duplicated booking was made approximately 2 months after the first booking. Same pick up date same departure date etc. When I arrived at Tel Aviv airport, the local car hire company advised me of the double booking, told me that they had cancelled the duplication and suggested that I get in touch with HOLIDAY AUTOS to process my refund. When I got back to the UK I contacted HOLIDAY AUTOS and gave them the details provided by the local company showing the car I had hired as well as the cancellation details. I asked them to refund the duplicated payment. I waited over 2 weeks for the following reply: “Thank you very much for your correspondence. I am sorry to learn that you were unable to use one of the reservations you have made through Holiday Autos. Unfortunately we will not be able to offer you a refund of the unused rental on this occasion. Please be advised that as per the agreed terms and conditions, we are unable to offer a refund in case you do not collect your vehicle at the desk: “If you make a booking but do not collect the vehicle, no funds paid will be reimbursed.” As both bookings were made online over 2 months part from each other, we would not count this a double/duplicate booking. I am sorry that we are unable to provide the solution you were hoping for on this occasion and I apologise for any inconvenience caused by this matter. Kindest Regards, Rebecca Holiday Autos Customer Care “ I have asked HOLIDAY AUTOS to reconsider their disingenuous position without success. I also asked if they could let me know if they made two payments to the local hirer, in which case I would get back in touch with them. HOLIDAY AUTOS have not provided such evidence. I can therefore only assume that HOLIDAY AUTOS have retained the duplicated payment, working on the basis that nobody is going to pursue a small repayment claim through the courts. SHAME ON THEM !!