I booked in a rush with holiday autos as I had to return to see my terminally ill father. The booking was practically a repeat of the the car hire I had done 6 month previously (via flizzr and sixt) so I didn't worry too much about the small print. Since my last booking they had changed minimum time you have to hold a license from 2 to 4 year this making me ineligible. This was not highlighted in any way. When I arrived to pick up my car I booked another via Holiday Autos, assuming they would give me a refund or voucher for my original booking due to the very understandable error. Despite contacting two people at their customer service (and providing full documentation) they just kept all the money.