the information I have been given after completed my booking on their website state that I wont be charge at the desk when arrive at the airport and in the end I had to pay for a second car insurance 93 euro. I have already paid one time through the website 35 euro. I have chosen full to full option but at the desk staff said i have to pay 95 euro deposit for a petrol which will be refunded after return the rental car. then when i asked on the official website for a email address so i can contact customer service and make a complain, someone on the live chat asked for all the details of my booking all of this just for a email address?? I dont want give one star for this rental company but I cant leave 0 which is very shame.